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Contact

Telephone

Gold Jewelry | AYN Amsterdam | AYN Jewelers

+31 20 308 6900

(Mon/Fri09:00-17:00)

Whatsapp chat

Gold Jewelry | AYN Amsterdam | AYN Jewelers

+31 20 308 6900

(Mon/Sat 09:00-17:00)

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Gold Jewelry | AYN Amsterdam | AYN Jewelers
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Company details

AYN Amsterdam

Keizersgracht 520H, 1017 EK Amsterdam

020 308 6900

info@aynams.com

Chamber of Commerce number: 76015939

VAT identification number: NL002254002B53

Complaints and disputes

AYN makes every effort to help you as much as possible. If something does go wrong with our service please contact us. This can be done via contact form, by phone, email, whatsapp chat or by post. We will respond substantively to your complaint as soon as possible, but at the latest within 14 days of receiving it.  

 

Independent complaints mediation If your complaint cannot be resolved by AYN, you can also turn to the independent complaints mediation service of the Thuiswinkel.org disputes committee. Thuiswinkel.org will then mediate in finding a suitable solution.  

 

What to do?

Before you can submit your complaint to the disputes committee, you must first submit your complaint in writing to AYN. AYN then has a maximum of 14 days to respond to your complaint.   Are you not satisfied with the handling of your complaint? Then you can submit it to the Thuiswinkel Disputes Committee, PO Box 90600, 2509 LP in The Hague (www.sgc.nl). You can also submit your complaint to the Disputes Committee via the European ODR Platform (http://ec.europa.eu/consumers/odr/).

✓ Free Insured Home Delivery
 Order by 3:00 PM on weekdays = Next-day delivery
Free Returns, 30 Days to Decide
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