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At AYN we always strive to provide our customers with the highest quality jewelry. That's why we always carry out quality checks before shipping. Unfortunately, something can always go wrong during the production process that is not immediately visible.

If the product has defects that were not visible at the time of purchase, you must notify us within a reasonable period of time after discovering the defect. If AYN is of the opinion that the product is indeed defective (not due to normal wear and tear, misuse and/or lack of maintenance), we will repair or replace the product within 14 days. During this repair you are not entitled to a replacement product or any form of compensation. If AYN believes that repair is not possible, we will offer you a comparable replacement product. If we cannot offer a replacement product, we will refund the purchase price within 5 working days.

If you do not follow the instructions provided by AYN, or if you have used the product incorrectly or have not maintained the product, you will not be entitled to any form of repair, replacement or refund. In addition, the possibility of claiming under the warranty expires if the product has been modified.

The legal warranty applies to all items you purchase from us. The legal warranty means that a product must meet what the consumer can reasonably expect. We offer a 12-month warranty on all our products. This warranty does not affect the legal warranty.

✓ Free Insured Home Delivery
 Order by 3:00 PM on weekdays = Next-day delivery
Free Returns, 30 Days to Decide
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