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Revocation & Returns

You have the right to withdraw from the contract within a period of 30 days without giving reasons. The withdrawal period expires 30 days from the day on which you or a third party designated by you, other than the carrier, takes physical possession of the good. To exercise the right of withdrawal, you must inform us of your wish to withdraw from the contract by an unequivocal statement (e.g. in writing, by post or by e-mail). You can use our withdrawal form (DOWNLOAD) for this purpose, but are not obliged to do so. To comply with the withdrawal period, it is sufficient to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

 

Effects of withdrawal

If you withdraw from the contract, we shall reimburse to you all payments made by you up to that point, including delivery costs (with the exception of any additional costs resulting from your choice of a mode of delivery other than the least expensive standard delivery offered by us) without undue delay and in any event not later than 14 days after we have been informed of your decision to withdraw from the contract. If you return only part of your order, the cost of delivery will not be refunded. We will refund you using the same means of payment with which you made the original transaction, unless you have expressly agreed otherwise; in any event, you will not be charged for such refund. We may wait to refund you until we have received the goods back, or you have demonstrated that you have returned the goods, whichever comes first. You must return or hand over the goods to us without delay, but in any event no later than 14 days from the day on which you communicate your decision to withdraw from the contract to us. You are on time if you return the goods before the period of 14 days has expired. You shall bear the direct costs of returning the goods.

 

Our return address

Keizersgracht 520H

1017EK Amsterdam

 

You are only liable for the depreciation of the goods resulting from the use of the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods.

 

 

Return Process

Email or Whatsapp us that you want to return your product. Then we will immediately send a shipping label and return form to your email.

Please use sturdy packaging to pack the product, make sure the product is well protected and not free to move to avoid damage during transportation.

Do not forget to include the return form (DOWNLOAD PDF). Otherwise, there is a good chance that your return processing will be delayed.

Drop off your package at a PostNL service point. When you hand in your return, you will receive a proof of delivery. Please keep this receipt in a safe place. Without proof of postage we cannot be held responsible for missing items during a return. Within five business days after we have received your return, you will receive an e-mail confirming receipt of the return package.

 

After the return

After we have received your return, we will notify you by e-mail. The item will be assessed to see if it is still in good condition and complete. If this is the case, we will proceed with handling the return. 

If the item has been worn and damaged, we will charge you for this. The cost depends on whether we can adequately repair the product. And what the costs are of such a repair. All possible actions will always be discussed with the customer.

The customer will in all cases get back the intrinsic gold value (see Buying Tips Gold Jewelry).

If the product is defective or damaged, we will assess whether it is under warranty or not. If a defect can be repaired under warranty, there will be no cost to you. If the defect is not under warranty, we will contact you about the procedure.

 

Handling of your return

From the moment we have received your return, we will refund you the purchase amount as soon as possible and always within a maximum of 5 working days. When you receive your refund depends on the payment method you used. The refund will be made via the same payment method you used to pay for your order.

✓ Free Insured Home Delivery
 Order by 3:00 PM on weekdays = Next-day delivery
Free Returns, 30 Days to Decide
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